Return and Refund Policy

At Amy Equip, we want you to be completely satisfied with your purchase. If for any reason you’re not happy with your order, we have a clear and simple refund/return policy to help.

1. Return and Exchange Policy

We offer a 3-day return or exchange policy for products purchased from our website. If you’re not satisfied with your purchase, you can return or exchange it within 3 days of receiving your order, provided the following conditions are met:

• The product is unused, undamaged, and in its original packaging.
• All tags, seals, and accessories are intact.
• The product is not a final sale item or excluded from returns.

2. Steps for Return or Exchange

To initiate a return or exchange, please follow these steps:

1. Contact Us: Reach out to our customer support team at [email protected] within 3 days of receiving your order. Include your order number and the reason for the return or exchange.
2. Return Authorization: Our team will review your request and, if eligible, provide you with return instructions and a return authorization.
3. Return the Product: Once you receive the return instructions, you must return the product to us. You are responsible for the return shipping costs.
4. Exchange/Refund Process: Once we receive the returned item and inspect its condition, we will process your exchange or issue a refund, as applicable.

3. Refund Policy

• Refunds: Refunds will be issued only for damaged or defective products. Since we offer Cash on Delivery (COD) as the only payment method, refunds will be processed by issuing the equivalent amount in cash or via a store credit (based on our discretion and the circumstances).
• Non-Refundable Items: Products that are used, damaged, or not in their original condition are not eligible for a refund or exchange.

4. Warranty

We provide a [X]-month warranty on certain products. This warranty covers defects in materials or workmanship but does not cover damages caused by misuse or accidents. If you believe your product is faulty, please contact us within the warranty period, and we will assist you in getting it repaired or replaced.

5. Exclusions

We do not accept returns or exchanges on the following items:

• Opened or used products that cannot be resold.
• Products purchased from third-party sellers or marketplaces.

6. Cash on Delivery (COD) Policy

Since we only accept Cash on Delivery (COD) as the payment method, please ensure that you have the cash available when the order is delivered. Refunds for returned products will be provided as per the guidelines above, either in cash or as store credit.

7. Customer Support

If you have any questions or concerns regarding our refund, return, or warranty policies, please contact our customer support team at: [email protected].